Free Self-Service
Explore tools, calculators, and learning resources at your own pace.
- Access to 40+ free tools
- Basic calculators (FTE, shrinkage, SLA)
- Knowledge hub & learning cards
- WFM scenarios & glossary
- Basic AI assistant usage
- Downloadable templates
Best for
Individuals exploring WFM
Starter Support
One focused consultation for individuals, small teams, and simple operational issues.
- One focused consultation (60 min)
- Review of one process or report
- Basic WFM or operations recommendation
- Simple action plan
- One customized template
- Email follow-up support
Best for
New WFM specialists, team leaders, HR coordinators
Professional Assessment
Full current-state assessment with gap analysis and 30/60/90-day improvement roadmap.
- Full current-state assessment
- WFM/operations maturity score
- Gap analysis & root cause
- KPI and dashboard review
- Staffing or workload review
- Process improvement recommendations
- AI automation opportunities
- 30/60/90-day roadmap
- Executive summary report
Best for
Contact centers, back-office, HR teams, operations managers
Advanced Consulting
Customized tools, models, and implementation support for growing operations.
- Everything in Professional Assessment
- Customized capacity model
- Customized dashboard structure
- Scenario simulation model
- SLA and productivity analysis
- Role & responsibility alignment
- Governance framework
- Implementation roadmap
- Support sessions included
Best for
Growing operations, outsourcing companies, complex WFM environments
Enterprise Partnership
Continuous monthly advisory and governance for medium and large organizations.
- Monthly advisory support
- Continuous performance review
- WFM and operations governance
- Advanced analytics support
- Dashboard optimization
- AI automation roadmap
- Process redesign sessions
- Monthly executive review
- Priority support access
- Training sessions included
Best for
Medium/large companies, BPO, contact centers, multi-site operations