I'm putting together a library of free templates, spreadsheets, and guides from 6+ years of real ops work. The stuff I actually use — not generic downloads.
What's coming
Real tools from real work
soon
WFM Excel Templates
Monthly dashboards, capacity planners, shift schedule builders, attrition trackers — all the spreadsheets I actually use.
8 templates
soon
Operations Report Templates
Ready-to-use PowerPoint decks for weekly ops reviews, QBRs, and leadership updates. Just plug in your numbers.
5 decks
soon
KPI Visualization Pack
Pre-built chart templates for SLA, AHT, occupancy, adherence, and CSAT. Copy-paste into your dashboards.
12 charts
soon
Coaching & Feedback Guides
Structured coaching session templates, feedback frameworks, and performance conversation guides for team leaders.
6 guides
Available now
While you wait — try the free tools
The Tools page has live calculators for capacity planning, SLA simulation, and more. No download needed.