10-point ops health check, diagnostic report generator, and consulting proposal builder.
10-POINT OPS HEALTH CHECK
Do you have real-time visibility into daily staffing levels?
Are your SLA targets consistently met (>90% of the time)?
Is your monthly attrition below 5%?
Do team leaders conduct regular 1:1 coaching sessions?
Is your backlog cleared within the agreed TAT?
Do you have a documented escalation process?
Are performance KPIs reviewed with the team weekly?
Is your shrinkage tracked and managed proactively?
Do you have a hiring pipeline for anticipated growth?
Is your ops budget aligned with actual headcount needs?